Our delivery takes place exclusively within
Germany.

The expected delivery time for items that can be sent by parcel is 3-7 working days. The delivery time for forwarding items is 2-4 weeks.

For an exact shipping time for an item, please contact our team using the chatbot or our contact form.

As soon as you place your order, we will send you a
confirmation email so you can track the status. Another email
with a tracking link will be sent when the order has been shipped. You
can also view the status in the "Order History" section of your account
on our website.

Yes, changes are possible. Please contact our customer service to make adjustments. Note that not all changes are always possible, especially after shipping. Our team will be happy to help you and provide information about possible options. Make sure to check your order thoroughly before
submitting.

If you would like to cancel an order at HOMKA living or cancel parts of it, use our contact form or the chatbot (If you contact us via the chatbot If you contact us, we will receive your message faster). Please don't forget to include your order and customer number. The HOMKA living team will take care of your request immediately and give you feedback on the cancellation as quickly as possible.

Make sure that the item you want to cancel is before shipping so that the cancellation is successful can be.

For a shipping company delivery, the process is as follows:

1. Previous contact: The shipping company will contact you by phone before delivery to arrange a suitable delivery date. This enables smooth delivery and minimizes any waiting times.
2. Delivery to the curb: Please note that delivery for freight forwarding items is usually made to the curb. This means that the goods are left on the side of the street or at the nearest accessible point. Any further transport or carrying into your premises must be organized by you.
3. Arrival of the delivery: On the agreed delivery date, the shipping company will deliver the ordered items to the specified address. Make sure you are present at the time of delivery or designate someone you trust to receive the delivery.
4. Checking the goods: After receiving the delivery, you should check the items carefully, to ensure they are intact and complete. If there are any problems, such as damaged items or shortages, please contact our customer service immediately.

Are you planning to return your entire order or just certain items? Don't hesitate to contact us by email. We are happy to help you with your concerns.

Unfortunately, due to our sustainable efforts, we cannot offer you free returns . This fee structure is designed to reduce our environmental impact. We appreciate your support for our eco-friendly initiative and your understanding on this matter.

Please note:

• Required documents: Please add a return form or a copy of the invoice to the return.
• Condition of the goods: The returned goods should be unused and in the original packaging.

Returning shipping items:

• No return label.
• Shipping company picks up.
• Telephone prearrangement.
• Contact customer service for shipping company returns.

You can choose from the following payment methods:

• Credit card: Immediate debit.
• SEPA direct debit: Account debited before shipping.
• PayPal, PayPal Express: Direct PayPal payment.
• Purchase on account via PayPal: Address and credit check , PayPal payment.
• Immediately via Klarna: Online banking, immediate account debit.
• Google Pay: Payment via Google account.
• Apple Pay: Payment via Apple account, Safari required.

Klarna:
Different options after verification.

• Purchase on account: Due 30 days after dispatch.
• Klarna credit card: Direct debit.
• Klarna direct debit: mandate, account debit after shipping.
• Instalment purchase: total amount in installments, at least 1/24 of the total amount, at least 6.95 euros.

No. Unfortunately, changing your chosen payment method is no longer possible after the order has been completed.

If you received an incorrect or defective item or your delivery
was incomplete, please contact our customer service. Tell us your order and invoice number, the exact
article name, the reason for the complaint and, if necessary, pictures
.

Our customer service will take care of your request immediately and help you as quickly as possible.

You can reach us via the chatbot on the website or the
contact form . We are ready to answer your  
questions and offer the best service.

If you have any further questions or concerns, please do not hesitate to
contact us. We look forward to your message!